Supercharge staff.
Drive patient follow-through.

Hi, this is Kelli calling from Sunshine medical. May I speak with Sue?

Hi Sue, do you have a few minutes to confirm your upcoming appointment and go over a few questions now?

Just to let you know, I am an AI assistant at Sunshine medical. I help confirm appointments and take notes for your care team. Is it okay if we continue?

Great, thank you. Could you please confirm your date of birth for me?

Got it, thanks. Your appointment with Doctor Greg Green is set for Wednesday, September 10, 2025, at 3:45 PM. Does that still work for you?

Perfect. To avoid any billing issues, could you confirm if Medicare is still your current insurance?

Thanks for confirming that. Do you have any concerns or questions you'd like to discuss with the doctor at your appointment?

Thanks for letting me know about the back pain and the medication refill. I'll make sure your doctor is aware of those concerns. Do you have transportation arranged to get to your appointment?

That's great to hear. Have you had any emergency room or hospital visits since your last appointment?

Got it. Could you tell me when that visit was, which facility you went to, and what the reason was?

Thanks for that. And what was the reason for the visit—was it related to your fall or something else?

Thank you for sharing that. I'll make sure your doctor knows about the fall and your back pain concerns. Have there been any changes to your medications since your last visit, besides the refill you mentioned?

All right, thanks for confirming that. Next, I have a few pre-visit questions to help your care team prepare. Do you have a few minutes to go over them now?

Thank you. The first thing we need to check is your cervical cancer screening. Have you had a Pap smear in the past 12 months?

No worries. Would you like help scheduling that screening, or would you prefer to handle it later?

It's recommended regularly to help detect any early changes that could prevent cervical cancer. Since it's been over a year, it might be a good idea. Would you like some assistance with scheduling it?

All right, would you prefer to get a text message with a link to book the appointment online, or would you rather speak to a care coordinator by phone?

Got it, I'll note that you prefer to speak with a care coordinator, and they'll help you schedule that. Next, you also have an outstanding colon cancer screening order. Have you completed your colon cancer screening test yet?

That's good to hear. Could you let me know the date you completed it and where you had the test done?

Thanks for that information. Do you remember if the results were normal, abnormal, or if you're unsure?

That's great to hear. I'll make sure that's noted for your care team. Is there anything else you'd like to bring up before we wrap up these questions?

All right, thanks for going through everything with me. Just to confirm, your appointment with Doctor Greg Green is scheduled for Wednesday, September 10, 2025, at 3:45 PM. If you have any other questions before your visit, feel free to reach out. Thanks again, and take care!